Last Updated: March 24, 2023

Thank you for choosing Nox Agency for your web design and advertising needs. We appreciate your business and strive to provide the highest quality services. Please read our Refund Policy carefully to understand our practices regarding refunds.

1. Services Eligible for Refund

Our Refund Policy applies to the following services:

• Web design and development
• Graphic design
• Online advertising campaigns
• Search engine optimization (SEO)
• Social media management
• Content creation and marketing

2. Refund Conditions

We will issue a refund under the following conditions:

• If we fail to deliver the project within the agreed-upon timeframe, and the delay is solely attributable to Nox Agency.
• If the final deliverables do not match the project specifications, provided that you have communicated your concerns to us and allowed us a reasonable opportunity to rectify the issues.
• If we are unable to complete the project due to unforeseen circumstances or technical limitations beyond our control.

3. Non-refundable Services

The following services are non-refundable:

• Domain registration and transfer fees
• Web hosting fees
• Third-party software or plugin licenses
• Stock images, fonts, or other copyrighted materials purchased on your behalf
• Any other fees or expenses incurred on your behalf by Nox Agency that are non-refundable by the provider

4. Partial Refunds

Partial refunds may be granted at our discretion in the following cases:

• If you decide to cancel the project before completion but after we have already started working on it, we may issue a partial refund, depending on the amount of work already completed.
• If the project specifications change significantly during the project, leading to additional work or expenses, we may issue a partial refund, depending on the additional costs incurred.

5. Refund Process

To request a refund, please contact us by email at [email address] or by phone at [phone number] within seven (7) days of receiving the final deliverables. Please provide a detailed explanation of your reasons for requesting a refund and any supporting documentation, if applicable.

We will review your request and respond within ten (10) business days. If we determine that you are eligible for a refund, we will process it within thirty (30) days.

6. Revisions and Corrections

We are committed to your satisfaction and will work with you to make any necessary revisions or corrections to the project deliverables. If you are not satisfied with the final deliverables, please contact us before requesting a refund so that we can address your concerns and make any necessary adjustments.

7. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

Nox Agency Email: [email protected]